OP wrote: 'The format is NTFS. Paragon NTFS for Mac does also not see the drive. I don't think it's the cable.'

Dec 30, 2018 - I have a WD Ultra 'My Passport' external hard drive and had originally configured it to my MacBook pro, but I just received the. App, and I did that, but it doesn't recognize my device, or at least it is not detecting it. To isolate the issue, you may try another USB drive to make sure other devices are working. Can someone tell me how to download my files on passport essential drive that are formatted in xp, and load onto my computer that has windows 8 installed I bought a new dell that has windows 8 installed.

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Do you use this drive ONLY with this, and other Macs? Do you use it 'cross platform'? (Macs and PC's) IF you intend to use it 'just with the Mac', the strongest advice I can give you is to format it 'for a Mac'.

That is to say, HFS+ with journaling enabled. If you're going to use it with PC's as well, you'd probably do better to format it as FAT32 (at least, I -think- that's the choice that Disk Utility offers). I expect that the format was NTFS, while the drive was still working. Now, it seems that you have a drive enclosure, but nothing is responding inside the case, other than the interface chip. In that USB bus screen shot, you should see some information about the configuration of the drive, capacity, file system used, some other info. But --- there's nothing about the media at all. Just the interface data.

What can you do to make it work? You should be able to check on W-D web site if the drive is still in warranty according to the serial number on the case. OP wrote: 'The format is NTFS. Does quicken for mac track investments free. Paragon NTFS for Mac does also not see the drive. I don't think it's the cable.' Do you use this drive ONLY with this, and other Macs?

Do you use it 'cross platform'? (Macs and PC's) IF you intend to use it 'just with the Mac', the strongest advice I can give you is to format it 'for a Mac'.

That is to say, HFS+ with journaling enabled. If you're going to use it with PC's as well, you'd probably do better to format it as FAT32 (at least, I -think- that's the choice that Disk Utility offers).